Signing In

Sign in at /auth/sign-in with your work email and password. This page is for company manager and super-admin accounts — payees (the contractors and vendors being paid through Greenroom) sign in through a separate portal, which isn't covered here.

Your plaintext password is never stored — only a secure hash of it. Once you're verified, Greenroom keeps you signed in and checks that your session is still valid on every request, so it can sign you out immediately when needed: completing a password reset, for example, signs out every other session you had open at once.

Passkeys

Below the password form, sign-in also offers Use a passkey — a usernameless option that uses your device's built-in authentication (Face ID, Touch ID, Windows Hello, a security key) instead of typing an email and password. If you've registered a passkey from Settings → Me, this signs you straight in: possession of the passkey plus your device's own verification (fingerprint, face, PIN) stands in for both your password and your second factor, so it skips the two-factor step below entirely.

Two-factor authentication

If two-factor authentication is on for your account — the default for new accounts — a correct password alone won't sign you in. You'll be prompted for a second factor: a code from an authenticator app, a one-time code emailed to you, a passkey, or a recovery code. Setting up, managing, and recovering these methods is covered in Authentication & Recovery Codes.

How your password gets set

There's no general-purpose "create an account" form — a password only ever gets set one of three ways:

• Starting a new company. You choose your own password on the sign-up form.
• Accepting a team invite. A manager creates your account from Settings → Team. Greenroom generates a one-time temporary password, shown once to the manager who invited you (it isn't emailed to you) — they're expected to pass it to you securely. You sign in with that temporary password exactly like any other sign-in; there's no separate activation link to click first.
• Resetting a forgotten password. See below.

Whichever way it's set, the rule is the same: at least 10 characters. Greenroom doesn't require a specific mix of uppercase letters, numbers, or symbols — length is what's enforced.

Forgot your password

Click Forgot your password? on the sign-in page and enter your email. Greenroom's response is identical either way — "If an account exists for that address, a reset link is on its way" — regardless of whether that email is actually registered, so this step can't be used to check who has an account.

If an account exists, a one-time reset link arrives by email (check spam if it doesn't show up within a minute or two). The link expires in 1 hour and works once. Completing it sets your new password and signs you out of every other session you had open.

If you're locked out

After 5 incorrect password attempts, Greenroom locks the account for 15 minutes — you'll see "Too many attempts. Try again in 15 minutes," and during that window even the correct password is rejected. Two ways out:

• Wait. The lock clears itself automatically once 15 minutes have passed.
• Reset your password. Completing the Forgot your password? flow above clears the lockout immediately, so you don't have to wait it out.

A company manager can't unlock a teammate's account, see or reset their password, or clear their lockout from inside Greenroom — from Settings → Team, a manager can only deactivate or reactivate a teammate's overall access to the company. That's a separate, blunter action (it revokes or restores access entirely) and has no effect on a password lockout either way.

If you're locked out of your second factor instead — you've lost your authenticator app or passkey and don't have a saved recovery code — that's a different situation with a different fix; see Authentication & Recovery Codes.

Next steps

Once you're signed in, continue with First Steps to finish setting up your company.